What goes on behind a headteacher’s closed door? by @JillBerry102

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This post answers the 35th question from my TeacherToolkit Thinking page of Thunks.

Thunk 35: What goes on behind a headteacher’s closed door? by former headteacher, @JillBerry102

Photo Credit: temporalata via Compfight cc
Photo Credit: temporalata via Compfight cc

What goes on behind a headteacher’s closed door?

We use the phrase ‘open door policy’ fairly glibly these days. Many school leaders want to be visible, approachable, accessible, and certainly not remote. But there are days when the head’s door is closed – when it has to be closed. There’s definitely someone in there… What do you imagine might be going on inside?

I was a head for ten years and I did try hard not to get stuck in my office. I taught every year which got me into the classrooms. I had lunch each day in the school dining hall, where I tried to sit with different groups of staff. I put myself on the duty rota and made sure I did a duty which involved my walking round the school and chatting to pupils and staff en route. I called in to as many extra-curricular activities as I could, to show support, and I sat in a fair number of lessons.

But there were times when I was in my office with the door closed and, thinking about it now, there were perhaps four main reasons:

1. Someone was distressed and needed privacy. It could be a pupil, a member of staff, a parent. Once it was a governor. Very occasionally it was me.

2. Someone needed time – it could have been a meeting, an appraisal, a thorny issue they needed to talk through, but something which needed not to be interrupted because whoever was in there had to know that they, and their issues, were important enough to merit the head’s undivided attention. The phone was turned off, too.

Photo Credit: Robert S. Donovan via Compfight cc
Photo Credit: Robert S. Donovan via Compfight cc

3. I was having a difficult phone conversation – on a sensitive subject, or with someone who was experiencing extreme emotions, and I needed to listen, really listen, and give an appropriate response. Sometimes it was just a question of letting whoever it was let off steam and then suggesting that they came in so that we could talk face to face.

4. I needed thinking time – something difficult had happened and I really needed to give a measured, carefully considered response, and I needed calm and quiet to formulate that.


What I didn’t do was close the door during the school day to plough through my emails, to get on with paperwork, to put my feet up or to crack open a bottle! A head I knew and respected earlier in my career once said ‘day-time is for people, evenings and weekends are for paper’ and that’s how it was for me too.

I loved being a head – it is the BEST job in the school and a real privilege, despite the responsibility and the pressure. You do have to think about your principles and priorities, and, interestingly, reflecting on when, and why, the head’s door is open, and when, and why, it’s closed, has helped me to do that.

What would you do if you sat behind the headteacher’s door?


Written by @JillBerry102 and edited and posted by @TeacherToolkit.

Jill Berry is a former head, studying for a Professional Doctorate in Education and doing educational consultancy work. Jill is particularly keen to help new and aspiring heads and is a regular commentator on online blogs, offering feedback and support to many.

Jill Berry is a former head, studying for EdD.
Jill Berry is a former head, studying for EdD.

6 thoughts on “What goes on behind a headteacher’s closed door? by @JillBerry102

  1. Really nice piece. I wish all heads were like this.
    If I was ‘in charge’ I’d like to think that the door would be open all day except for when it needed to be closed. I’d want my staff to know that I’m always approachable but when the door is closed it’s for a good reason!

  2. Many thanks for the comments, Tom and Popmaster, and for reposting this, Andrew and Tim. Much appreciated.

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