Contact Us, We Will Listen
We are a tiny education organisation with one of the largest education audiences in the world! Supporting Ross McGill, we will respond to your needs as quickly as we can ...
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Frequently Asked Questions
Mid-July to mid-August 2023: We have logged off for the summer period and will take slightly longer to respond ...
Did You Know?
- We are a 6-person, part-time team working remotely. We receive 150,000+ monthly visitors and need a small period to respond to your message.
- We aim to reply to all inquiries within 48 hours during GMT working hours. Most queries can be resolved using the FAQs below.
- We cannot process Purchase Orders (yet) and all downloads/printed orders include itemised VAT.
Resources and Subscriptions
Use this email for all resource download questions, log-in issues and website subscriptions. We will reply within 48 hours. Read our copyright guidance if you are seeking permission to use our materials.
Blogging, Podcasts and PR
We have a small team of bloggers and are always looking for more educators to share their ideas with the rest of the world. Please contact our media team for all podcasts, guest posts, and promotional work.
Academic and Publishing
For academics and organisations who wish to get in touch with Ross M. McGill about education research, interviews or publishing work, get in touch using a business email address and contact him using his Cambridge University email address: rmm84[domain]. All blog requests and PR emails will be ignored.
Frequently Asked Website Questions
You can choose to use your credit/debit card directly using either Visa, Mastercard, American Express, Apple Pay or Google Pay (via Stripe) to purchase from our website. We also accept Direct Debit (via GoCardless) as a payment method too.
Watch the following video explaining how you can change your recurring subscription payment method.
Yes, simply login with your account details and visit https://www.teachertoolkit.co.uk/my-account/edit-account/ to update your name and email address.
Every time you make a purchase on teachertoolkit.co.uk you should receive an email receipt to your registered email address. If you’ve not received it yet, please allow up to 4 hours and also check your spam box as some automated email services are quite strict. If you still haven’t received it after this time, please check your account information so that it holds your correct email address.
Yes, you can gift a membership subscription in the cart by ticking the ‘This is a gift’ check-box. Then enter the recipient’s email and complete the checkout. They’ll receive an email confirming they now have membership for the website and can complete their account set-up to access the membership. You will still be billed each month.
Before contacting @TeacherToolkit, please try answering the following questions to self-diagnose any issues.
Using the most recent, updated operating system can help avoid technical issues.
Certain older browsers can have security issues or conflicts which affect your website experience. Ensuring your browser is up-to-date can also help eliminate issues.
You may notice error messages when checking out if you’ve forgotten to complete all fields, your card has expired or you’ve not completed the Captcha box correctly.
Sometimes this can resolve permission issues if your session has expired.
If this message occurs, then your registration has not been successful, or your account has been closed due to inactivity. We reserve the right to close and delete your account if you have not logged into the website for over 730 days. You will receive warnings to your email account reminding you to login to keep your account active before this date. Unfortunately, once an account has been deleted due to inactivity we cannot recover any of your information, or reinstate your account and any access, orders or products. We recommend that you create a new account if you would like to use the website again.
Still experiencing issues?
If you’re still having issues after going through these points, please supply your answers to the questions above, along with URLs and screenshots displaying any errors experienced to help diagnose your issue.