Contact Us
Use Support@ for any teacher CPD or partnership requests
Use Contact@ for all membership, resource or account login queries.
Frequently Asked Questions
Before contacting us, you will find the answers to most questions below.
Reset your password via https://www.teachertoolkit.co.uk/my-account/lost-password/ and then enter your email address. You’ll then receive an email (check your spam box) with a unique link to reset your password. Please ensure you use a unique password.
After purchase visit https://www.teachertoolkit.co.uk/my-account/, login and then click ‘Downloads’ tab. You will see the files available to download to your computer.
If you're looking to download your monthly The Toolkit resource, watch the following video to see how to get access to the latest file.
Try clearing cache and cookies in your browser. Make sure that your browser is running the latest, compatible version as some older browser versions are insecure. Also try resetting your browser settings to default. Also attempt removal of unwanted software, viruses and malware from your computer as these could interfere.
You can click on the ‘unsubscribe’ link found at the bottom of each email. If this can't be found then you can visit this link to unsubscribe.
Loyalty points are earned from either placing an order of monetary value with 10 points earned every whole £1 spent, plus an additional 10 points for each individual order. You can also earn loyalty points by leaving a review for a product which you have already purchased. Once your order has been processed and is ‘completed’ then the points will automatically be awarded. Please note that loyalty points have no cash value and this loyalty points scheme may be withdrawn at any time. If we suspect any abuse of the loyalty points scheme we reserve the right to remove points from customers and/or change the monetary value of each loyalty point at any time. Loyalty points cannot be transferred or sold.
To use your loyalty points you’ve earned on the website, you can select an amount of points to use as a discount on your purchases. Each point is worth £0.01 and have no cash value. Therefore, if you’d like to use 100 points on your order you’ll receive £1.00 discount. Points will need to be redeemed in the cart before checkout. You can do this underneath your order in the ‘Loyalty points discount’ section. Simply choose the amount of points to use and then ‘apply’ them. Your cart will then automatically update and you should be able to see the reward in the cart totals. You can now progress to the checkout to complete your order. You can also check your current loyalty points total in your account dashboard.
Loyalty points can currently be spent on the following categories:
You can choose to use your credit/debit card directly using either Visa, Mastercard, American Express, Apple Pay or Google Pay (via Stripe) to purchase from our website. We also accept Direct Debit (via GoCardless) as a payment method too.
Watch the following video explaining how you can change your recurring subscription payment method.
Visit https://www.teachertoolkit.co.uk/my-account/edit-address/.
Yes, simply login with your account details and visit https://www.teachertoolkit.co.uk/my-account/edit-account/ to update your name and email address.
Every time you make a purchase on teachertoolkit.co.uk you should receive an email receipt to your registered email address. If you’ve not received it yet, please allow up to 4 hours and also check your spam box as some automated email services are quite strict. If you still haven’t received it after this time, please check your account information so that it holds your correct email address.
Yes, you can gift a membership subscription in the cart by ticking the ‘This is a gift’ check-box. Then enter the recipient’s email and complete the checkout. They’ll receive an email confirming they now have membership for the website and can complete their account set-up to access the membership. You will still be billed each month.
Website Troubleshooting
Before contacting @TeacherToolkit, please try answering the following questions to self-diagnose any issues.
Using the most recent, updated operating system can help avoid technical issues.
Certain older browsers can have security issues or conflicts which affect your website experience. Ensuring your browser is up-to-date can also help eliminate issues.
Try clearing cache and cookies in your browser. Doing this can resolve conflicts experienced with the website, showing you the latest version. Otherwise your browser could be showing an older version of the website which it’s stored for convenience.
You may notice error messages when checking out if you’ve forgotten to complete all fields, your card has expired or you’ve not completed the Captcha box correctly.
Sometimes this can resolve permission issues if your session has expired.
If this message occurs, then your registration has not been successful, or your account has been closed due to inactivity. We reserve the right to close and delete your account if you have not logged into the website for over 730 days. You will receive warnings to your email account reminding you to login to keep your account active before this date. Unfortunately, once an account has been deleted due to inactivity we cannot recover any of your information, or reinstate your account and any access, orders or products. We recommend that you create a new account if you would like to use the website again.
Our story
We are a small platform with a big voice!
Since 2007, what started off as a teaching blog, @TeacherToolkit is now a digital media platform for teachers, led by teachers, which has surpassed 20+ million readers worldwide. We have shaped the thoughts of teachers and schools internationally, and currently achieve 5M+ active events across the website, and 1M annual visitors.
We empower all teachers to reduce their workload and become more effective, accessing education research and simplifying recommendations into practical ideas.
With over 3,000 organic blog posts on the site, plus hundreds of podcasts and hundreds of classroom resources, no aspect of school life is untouched. We hold a influential voice in the sector; countless teachers say 'they love using TT!'
